My wife noticed two missing lug nuts while she was at the Yacolt park with my four-year-old daughter. The right front tire was about to come off so she limped the vehicle over to impact auto. The service team had some extra lugs and throw them on for her at no cost, keeping them safe. She said, we owe them our business now for being there in a clutch situation. Sincerely, thank you Impact auto for being humans and keeping my daughter safe on the road. 1000 miles ago Costco had put the tires on, and I assume they hand tightened them forgetting to torque them down. I didn't do the 25 mile torque check so I know that it ultimately in on me. I have never had to check Costco's work in the past but now I have to assume that they may forget to torque the lugs. Thankfully, Impact cleaned up after Costco and my blind faith in Costco doing proper work. Sincerely, thank you Impact Auto for helping my wife.
Ryan, we're truly grateful for your kind words and your wife's safety. We're pleased to have been able to help in your time of need. Your recommendation and ongoing business mean the world to us. We'll be here whenever you need us. Thank you, Impact Auto.
- Impact Automotive